QueueHereStop running the waiting room from your head.
SATS-based priority triage for South African practices. See who’s next, who’s waiting too long, and who shouldn’t be waiting at all.
The flip
Clinical priority drives the queue.
Not arrival order. Not who shouted loudest at reception.
Traditional flow
- 1Admin / register
- 2Wait
- 3Triage
- 4Doctor
The sickest patient might arrive third.
QueueHere flow
- 1Triage at intake
- 2Priority queue
- 3Admin
- 4Doctor
The sickest patient is seen first. Every time.
Built for SA reality
Made for the queue at 4am, not the SaaS demo.
Works through load shedding
Offline-first writes. Register patients and capture triage on a tablet through Stage 6, then sync the moment you’re back on grid. No data lost between rounds.
SATS, not Manchester
The South African Triage Scale, validated where you practice. Recommended by EMSSA, taught at SA medical schools, and the protocol your sister already knows.
POPIA done, not POPIA-promised
AES-256-GCM encryption on identifying fields. Append-only audit log on every patient interaction. Data resident in South Africa. We show the receipts.
Inside QueueHere
Beyond the triage moment.
Practical depth across clinical safety, operational visibility, and POPIA-grade trust — all in the same product, all live in the pilot build.
Clinical safety flags
Chronic conditions and allergies surface exactly where the clinician needs them — on the queue, on the triage form, on the patient detail page. Severity-coded so a severe drug allergy is impossible to scroll past.
Real-time red-band alerts
A red-band patient lands and reception’s screen chimes within ten seconds. On-screen toast plus a native browser notification. No missed deteriorations because someone was looking the other way.
Practice manager dashboard
Today at a glance — triage volume, currently waiting, median time-to-call, colour-band distribution, and a seven-day trend. End-of-day CSV export covers medical-aid claim prep without re-typing.
Audit-grade record
Every PHI access is logged. Append-only triggers enforce immutability at the database layer — not just in the application. Every audit row carries the exact deploy SHA that wrote it. POPIA-reviewer ready.
Final UX polish (in-app help, an onboarding tour, contextual triage tooltips) and a pediatric SATS variant (pending clinical board sign-off) are in progress for the pilot launch.
For practices that see real volume.
Same product. Different reasons to use it.
For GPs
Walk into a queue that’s already triaged. The chest pain is at the top. The URTI can wait safely. Your morning starts with clinical priority instead of guesswork.
For clinics
Your sister at intake gets a structured tool, not a clipboard. The queue dashboard makes “who’s next” a decision the system explains, not one she has to defend.
For pharmacies
Spot the customer who shouldn’t be in the queue and should be in casualty. The same triage logic, applied at the counter, with a clear escalation path.
A patient’s journey
From the front door to the consult room.
Arrival
Patient walks in. Reception captures basics in 90 seconds, online or offline.
SATS triage
Vitals + observations. The protocol scores acuity. Red flags override.
Priority queue
Red, orange, yellow, green. The dashboard sorts. The sickest patient rises.
Consult
You call the next patient when you're ready. The system doesn't.
Audit trail
Every action logged. Every access recorded. POPIA-grade accountability.
Decision support, not diagnosis.
QueueHere assists qualified healthcare professionals — it never replaces them. The triage score is a recommendation. Your nurse runs the protocol. Your doctor calls the patient. Designed to sit beside the protocol, never instead of either.
Pilot 2026
See it on your queue.
Free during the pilot. No card, no contract. We onboard a small group of GPs and pharmacies in 2026 — tell us about your practice.